Waitlist Management

Capture waitlists for high-demand appointments and send automated notifications to patients when new spots become available.

Step 1 - Looking for high-demand appointments

Patients look for an appointment online but your schedule is booked solid and offers no availabilities
Patients are then offered the option to enter the waitlist

Step 2 - Registering for the waitlist

Patient register online to be notified when an open appointment slot becomes available
They provide their phone number and receive updates via SMS

Step 3 - Receiving SMS confirmation

Once the registration is completed, the patient receives a confirmation message by SMS

Step 4 - Booking new availabilities

Patients will receive a text when new appointment slots are made available
They will then follow the booking link found in the SMS notification and book the newly available appointment online

Promote appointment self-management

Automate new appointment distribution, fairly
Define booking rules to prioritize vulnerable patients
Optimize resources allocation
Give staff time back from managing appointments
Gain visibility on understaffed locations

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