Waitlist Management

Capture waitlists for high-demand appointments and send automated notifications to patients when new spots become available.

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    Step 1 - Looking for high-demand appointments

    • Patients look for an appointment online but your schedule is booked solid and offers no availabilities
    • Patients are then offered the option to enter the waitlist 

      Step 2 - Registering for the waitlist

      • Patient register online to be notified when an open appointment slot becomes available
      • They provide their phone number and receive updates via SMS

        Step 3 - Receiving SMS confirmation

        Once the registration is completed, the patient receives a confirmation message by SMS

          Step 4 - Booking new availabilities

          • Patients will receive a text when new appointment slots are made available 
          • They will then follow the booking link found in the SMS notification and book the newly available appointment online

          Promote appointment self-management

          • Automate new appointment distribution, fairly
          • Define booking rules to prioritize vulnerable patients
          • Optimize resources allocation
          • Give staff time back from managing appointments
          • Gain visibility on understaffed locations 

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