Easily streamline clinic workflows with a secure communication platform and boost patient engagement, all while keeping patient data secure.
Share sensitive documents like test results, treatment plans, etc. and allow patients to send you attachments like eForms all from one secure, convenient location.
Decide whether to enable one-way communication (physician to patient), or bi-directional communication, allowing patients to initiate & respond to conversations.
Set the system to notify you when a patient opens a time-sensitive communication, or if a patient has not opened the communication by a specified date. For more urgent matters, patients can be automatically requested to respond to a message by setting a customizable “deadline”.
Create individual or shared inboxes. Assign conversation to a specific user or workgroup when triaging inquiries or responding to patients. You can also include comments as part of the assigning process.
With Pomelo Platform’s EMR/EHR/PMS integration, patient charts can be updated to include a transcript of the conversation automatically, without any manual involvement by staff.