Watch the recorded webinar to learn how Pomelo Health and Exer Urgent Care partnered together to tackle these unique challenges in order to provide exceptional service and care to patients.
Managing an Urgent Care center is no easy task, and the COVID-19 pandemic has only made it harder. Patients still want to be seen quickly and receive high quality care while clinic-staff are left juggling administrative tasks, patient interactions and new pandemic protocols.
George Franklin, Pomelo Health’s Director of Sales and Brian Chao, Chief of Performance Excellence at Exer Urgent Care look back at the record-speed implementation and results of a waiting line management solution at Exer’s 20 locations. You’ll learn how:
Since the onset of the COVID-19 pandemic, SoCal’s Exer Urgent Care clinics faced unprecedented challenges that disrupted daily workflows, caused undue stress for both patients & staff and negatively impacted patient satisfaction. In January 2021, Exer Urgent Care partnered with healthcare software specialist Pomelo Health to quickly implement a Virtual Line Management Software across its 19 physical locations, and 1 virtual clinic. By giving patients the ability to join a clinic’s queue online, from anywhere, and to be kept updated of their position in real time, Exer Urgent Care was able to increase patient satisfaction by 45% after only 1 week, as well as create a welcoming and stress-free environment for both patients & staff.
A rapid growth combined with the global pandemic
127% increase in patient volume
Adhering to COVID-19 social distancing guidelines
Patients queuing outside, blocking entrances of other business & parking lots
Pomelo’s Virtual Waiting Line
Patients register online, from anywhere, joining a clinic’s queue & are kept updated of their position in line, in real time, until it’s their turn.
Long lines were eliminated
Increase of 45% in patient satisfaction in the first week
Stress-free environment for clinic staff
Safe and secure lobbies for patients