Implementing SoCal's First Patient Queue Software at Exer Urgent Care clinics

See how an emergency room alternative improved patient wait times & experience by implementing Pomelo's queue management system at their 20 locations in the Los Angeles area.

Presented by:

George Franklin
Director of Sales at Pomelo Health

Brian Chao
Chief of Performance Excellence at Exer Urgent Care

About the webinar

Managing an Urgent Care center is no easy task, and the COVID-19 pandemic has only made it harder. Patients still want to be seen quickly and receive high quality care while clinic-staff are left juggling administrative tasks, patient interactions and new pandemic protocols. Pomelo Health and Exer Urgent Care partnered together to tackle these unique challenges in order to provide exceptional service and care to patients. Watch the recorded webinar and learn:

How the challenges of running an in-person urgent care clinic have evolved in times of the pandemic. 

How a virtual waiting room management system can improve the patient experience.

How virtual waiting lines have helped urgent care centers like Exer adhere to new safety measures. 

Increasing patient satisfaction by 45% with
a Virtual Waiting Room Software.

The challenges
  • 127% increase in patient volume
  • Adhering to new social distancing guidelines
  • Long patient queues blocked adjacent businesses and parking lots
  • Frustrated patients from standing outside to wait
The solution

Pomelo's patient queue management software

Patients register online to join the clinic's virtual waiting room & are kept updated on their position in the clinic queue, in real time.

The results
  • Elimination of long wait lines 
  • Improvement of 45% in patient satisfaction scores within the first week
  • Stress-free environment for clinic staff
  • Safe and secure waiting rooms for patients

Watch the webinar

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