DOWNLOAD THE CASE STUDY

Pomelo Health x Exer Urgent Care

SoCal's First Virtual Waiting Line for
In-Person Care

Discover how Exer Urgent Care clinics, an Emergency Room alternative located across Southern California, managed to eliminate long waiting lines using Pomelo’s Waiting Room Management Software.

Download the Case Study
Implementing a virtual waiting room - Case Study Pomelo Health Canada
The challenges
  • A rapid growth combined with the global pandemic

  • 127% increase in patient volume

  • Adhering to COVID-19 social distancing guidelines

  • Patients queuing outside, blocking entrances of other business & parking lots

The solution
  • Pomelo’s Virtual Waiting Line

  • Patients register online, from anywhere, joining a clinic’s queue & are kept updated of their position in line, in real time, until it’s their turn.

The results
  • Long lines were eliminated

  • Increase of 45% in patient satisfaction in the first week

  • Stress-free environment for clinic staff

  • Safe and secure lobbies for patients

Why Pomelo Health?

Simplicity & ease of use of the software 
Stand alone with no integrations needed 
Customizable and personalized software 
Quick & flexible implementation timelines
executive summary

Since the onset of the COVID-19 pandemic, SoCal’s Exer Urgent Care clinics faced unprecedented challenges that disrupted daily workflows, caused undue stress for both patients & staff and negatively impacted patient satisfaction. In January 2021, Exer Urgent Care partnered with healthcare software specialist Pomelo Health to quickly implement a Virtual Line Management Software across its 19 physical locations, and 1 virtual clinic. By giving patients the ability to join a clinic’s queue online, from anywhere, and to be kept updated of their position in real time, Exer Urgent Care was able to increase patient satisfaction by 45% after only 1 week, as well as create a welcoming and stress-free environment for both patients & staff.

download the case study

Pomelo Health x Exer Urgent Care

Thank you for your request

One of our specialists will be in touch with you to schedule the day and time of the demo

Oops! Something went wrong while submitting the form.