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Deploying SoCal's First Patient Queue Software for in-person care

See how emergency room alternative Exer Urgent Care improved patient wait time management at their 20 locations in the Los Angeles area with Pomelo’s queue management system.

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Implementing a virtual waiting room - Case Study Pomelo Health Canada

Increasing patient satisfaction by 45% with
a Virtual Waiting Room Software.

The challenges
  • 127% increase in patient volume
  • Adhering to new social distancing guidelines
  • Long patient queues blocked adjacent businesses and parking lots
  • Frustrated patients from standing outside to wait
The solution

Pomelo's patient queue management software

Patients register online to join the clinic's virtual waiting room & are kept updated on their position in the clinic queue, in real time.

The results
  • Elimination of long wait lines 
  • Improvement of 45% in patient satisfaction scores within the first week
  • Stress-free environment for clinic staff
  • Safe and secure waiting rooms for patients

Why Pomelo Health?

Simplicity & ease-of-use of the software

Standalone with no integration needed

Quick & flexible implementation timelines

Customizable & personalized software

executive summary

Since the onset of the COVID-19 pandemic, SoCal’s Exer Urgent Care clinics faced unprecedented challenges that disrupted daily workflows, caused undue stress for both patients & staff and negatively impacted patient satisfaction. In January 2021, Exer Urgent Care partnered with healthcare software specialist Pomelo Health to quickly implement a Virtual Line Management Software across its 19 physical locations, and 1 virtual clinic. By giving patients the ability to join a clinic’s queue online, from anywhere, and to be kept updated of their position in real time, Exer Urgent Care was able to increase patient satisfaction by 45% after only 1 week, as well as create a welcoming and stress-free environment for both patients & staff.

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