How digital patient engagement technology can improve the patient experience beyond COVID-19

See which behaviors to maintain, intensify, and act on for a better patient experience during and beyond COVID-19.

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Presented by:

Huu-Long Nguyen
Sales Manager, North America at Pomelo

Mara Burns
Director of Product Strategy at Pomelo

About the webinar

The COVID-19 pandemic has brought on a new normal, and new virtual health solutions to come with it. Learn how healthcare practices make the most of new patient expectations with the Pomelo Platform by:

Simplifying provider/patient communications with broadcast and secure messaging.

Relieving staff workload with online booking, automated appointment reminders, and customizable digital forms.

Offering a safe and secure environment with SMS communications and remote, mobile check-in.

Providing optimal patient care with virtual telehealth consultations.

Increasing patient satisfaction by 45% with
a Virtual Waiting Room Software.

The challenges
  • 127% increase in patient volume
  • Adhering to new social distancing guidelines
  • Long patient queues blocked adjacent businesses and parking lots
  • Frustrated patients from standing outside to wait
The solution

Pomelo's patient queue management software

Patients register online to join the clinic's virtual waiting room & are kept updated on their position in the clinic queue, in real time.

The results
  • Elimination of long wait lines 
  • Improvement of 45% in patient satisfaction scores within the first week
  • Stress-free environment for clinic staff
  • Safe and secure waiting rooms for patients

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